Return & Refund Policy

1. Return Period

LT Automotive LLC accepts eligible returns requested within 16 calendar days from the date of delivery. The delivery date shown by the shipping carrier will be used to determine the beginning of the return period.

Return requests submitted after the 16-calendar-day period may be refused.

2. Return Eligibility

To qualify for a return, the product must:

• Be returned within the applicable 16-day period.
• Be new, unused, uninstalled, and in resalable condition.
• Show no signs of installation, wear, damage, alteration, contamination, or improper handling.
• Include its original packaging, labels, manuals, accessories, hardware, and other components supplied with the product.
• Include valid proof of purchase from LT Automotive LLC.
• Receive return authorization from LT Automotive LLC before being shipped or delivered to us.

3. Non-Returnable Products

Unless defective, damaged during delivery, or required by applicable law, the following products are generally not eligible for return:

• Installed, used, altered, or damaged products.
• Electrical or electronic components that have been installed, connected, programmed, or removed from sealed packaging.
• Special-order, custom-made, personalized, or programmed items.
• Clearance, final-sale, liquidation, or discontinued items identified as non-returnable at the time of purchase.
• Products missing original packaging, labels, components, accessories, or serial numbers.
• Fluids, chemicals, hazardous materials, or products that cannot be safely resold.
• Products damaged because of improper installation, misuse, accidents, neglect, or unauthorized modification.

4. How to Request a Return

1. Contact LT Automotive LLC within 16 calendar days following delivery.
2. Provide your name, order number, product information, and the reason for the return.
3. If the product is damaged, defective, or incorrect, include clear photographs of the product, packaging, shipping label, and any visible damage.
4. Wait for return authorization and shipping instructions before returning the product.
5. Package the product securely and return all original parts, accessories, documents, and packaging.

Products returned without prior authorization may be delayed, refused, or returned to the sender.

5. Return Shipping

For returns based on buyer preference, an incorrect selection, incompatibility, or a change of mind, the customer is responsible for return-shipping costs.

If LT Automotive LLC confirms that the customer received an incorrect product or that the product arrived damaged or defective, we will provide appropriate return instructions and may cover reasonable return-shipping costs.

Original shipping and delivery charges are non-refundable unless the return results from an error by LT Automotive LLC or the product is confirmed to have arrived damaged or defective.

6. Inspection and Refunds

All returned products are inspected after they arrive. We will notify you whether the return has been approved or rejected.

If approved, the refund will generally be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Products that do not satisfy this policy may be refused. When permitted, the customer may be responsible for costs associated with returning an ineligible product to them.

7. Exchanges

Product exchanges are subject to availability and approval. The fastest option may be to return the eligible product and place a separate order for the replacement.

Any price difference and applicable shipping costs must be paid before a replacement product is shipped.

8. Damaged, Defective, or Incorrect Products

Inspect your order as soon as it arrives. If the product is damaged, defective, incomplete, or different from the item ordered, contact us promptly and before attempting installation.

Keep the product, original packaging, shipping label, and all included materials while the claim is reviewed. Photographs or additional information may be required to evaluate the issue or submit a carrier claim.

Depending on the circumstances and product availability, we may offer a replacement, exchange, repair, store credit, or refund.

9. Product Compatibility and Installation

Customers are responsible for reviewing product descriptions, measurements, specifications, vehicle compatibility, and installation requirements before purchasing or installing a product.

We recommend professional installation when appropriate. Damage caused by incorrect installation, incorrect wiring, misuse, modification, or use with an incompatible vehicle or system is not considered a product defect.

10. Manufacturer Warranties

Certain products may include a separate manufacturer warranty. Manufacturer warranty claims are governed by the applicable manufacturer’s conditions and may require direct communication with the manufacturer.

This Return and Refund Policy does not replace or extend any written manufacturer warranty.

11. Order Cancellations

Contact us as soon as possible if you need to cancel an order. We will attempt to process the request, but cancellation is not guaranteed once an order has entered fulfillment or has shipped.

If the order has already shipped, it must be handled under the standard return procedure described in this policy.

12. Policy Updates

LT Automotive LLC may update this policy periodically. The version published at the time of purchase will generally govern that transaction, subject to applicable law.